FAQs 

1.) WHEN DO YOUR OPERATORS ANSWER THE PHONES? 
          Our operators are on site 24 hours a day 7 days a week, projecting an efficient, high integrity image for you on every call.  

2.) HOW DO YOU CHARGE FOR OUR CALLS? 
          Our services are billed by time, so you only pay for the service you receive. 

3.) WHY SHOULD I CHOOSE LIVE OPERATOR SERVICE      OVER VOICE MAIL?  
          You'll get more business. People are less likely to hang up when talking to a real person. We also offer voice mail and voice mail with a one button connection to a live operator. There are many customizable options.  

4.) HOW LARGE IS YOUR ANSWERING SERVICE?  
          We provide up to 64 operator positions at any time 24 hours a day. 

5.) HOW LONG IS THE TYPICAL CALL FOR AN OPERATOR? 
          Our average call is about one minute.  

6.) WHAT MAKES YOUR OPERATORS DIFFERENT FROM      OTHER OPERATORS? 
          40 hours of intensive training. Real time monitoring. Comprehensive testing. Our operators have excellent customer service skills.

7.) WHAT AREAS DO YOU SERVE?  
          We service Everett, Seattle, Kent, Bellevue, Lynnwood, Bothell, Tacoma and all points in between. Some of our accounts are nationwide. Toll free voice mail plans are also available to manage calls from outside this area. With the advent of our new Internet Division we will be able to provide Internet access and design worldwide.  

8.) HOW CAN WE RECEIVE OUR MESSAGES?  
          In the way that works best for you! Messages can be delivered to fax, PC files, PC printers, remote stand alone printers, voice mail, alpha pagers, digital pagers, tone pagers, or by live voice. 

9.) WHAT HAPPENS IN AN EMERGENCY SITUATION?  
          When time is critical we know that decisive action is called for. We will follow your pre-set instructions to the letter.  

10.) WHY KELLEY'S? WE'LL GIVE YOU 10 GOOD REASONS:  

  1. We are friendly, professional and courteous. 
  2. You can retrieve your messages in any form 24 hrs a day.  
  3. We serve Everett to Tacoma.  
  4. We've been in business 61 years and taken millions of messages.  
  5. Live operators generate more business than voice mail alone.  
  6. We offer an array of voice mail services also, including the ability to 
    connect to a live operator at the touch of a button.  
  7. We will follow your instructions precisely in an emergency situation.  
  8. We don't sleep. We are there for you 24 hours a day, 7 days a week. 
  9. Reliability is paramount to us, we also provide Emergency Power Backup for QWest Fiber Optic lines. 
  10. All our operators go through professional training.