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We do more than just answer the phone.
Our offerings have been in development for 60 years. We can do much more than answer the phone for you. We are available 24 hours per day, 365 days per year. We can take orders for your products, schedule appointments and take reservations.
- Telephone Answering Service
- Voice mail & enhanced voice mail services
- Orders for your products and or services
- Schedule appointments and reservation
- and more...
| Telephone Answering Service |
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Choose from hundreds of customizable options for greeting and customer service for your customers and prospects. Would you like to leave referral numbers? How about handling calls differently during different times of the day?
When a call comes to our call center it is answered by one of our highly trained professional telephone operators. They have two video screens in front of them. One of them has your business name, relevant phone numbers, emergency instructions and other details that you give us. This information may be updated 24 hours a day. Our staff can answer the commonly asked questions (i.e. your hours, address, fax number.) The other screen has a custom scripted form that we fill out as we talk to your customer. Completed messages are routed to you in a timely manner per your instructions.
We work for you, and your callers feel like they are talking to your personal office staff.
We always bill by the minute to the nearest 6 second increment. You only pay for the service you receive. Would you like us to take sales orders, schedule appointments, or set reservations? We can do all that and more.
| Voice mail & enhanced voice mail |
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We have added a special feature to traditional Interactive Voice Response - Voice Mail. It is called a "live human." Your customers can press a button and be connected directly to a live telephone operator who can take the call on your behalf. The service is billed by the minute, rounded to the nearest 6 second increment. You pay only for the time used. Standard voice mail requires only a touch tone phone. Service is available from Everett to Tacoma at a low monthly price.
Standard Voice Mail includes:
- 30 second personalized greeting
- 90 second incoming messages
- 25 message capacity per box
- 15 days to listen to new messages
- 24 hours to keep saved messages
- user friendly "First Time Users Tutorial"
- Choose your own Passcode
- Extra message capacity available
- Extra seconds available for both greeting and messages
- Extra days available for storage
- Paging/Message notification available
Ask us how we can help you build your business with voice mail and a web page!
| Orders for your products and or services |
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A customer has just seen something in a magazine or a newspaper. Maybe they have seen something they have to have on TV, or heard about it on the radio. They have seen your excellent product or service, and now they must have it!
At Kelley's Personal Communications, we are experts at providing a friendly reassuring voice that makes your new customer feel good about placing an order. For 60 years we have been helping companies and organizations turn callers into repeat customers.
For best results, Kelley's Design Team meets personally with you to evaluate you needs and develop a program to meet your unique specifications
| Schedule appointments and reservation |
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Setting appointments for doctors, lawyers, dentists, and other professional's requires the tact and expertise that you would expect from a 60 year old company. As the largest answering service in the Northwest, we have the knowledge and experience to treat your customers with the courtesy they deserve. This service is priced on a per minute basis, rounded to the nearest 6 second increment, We can do inbound appointment setting.
We can take reservations for conferences, keep track of the number of seats available, and notify you of current availability. In addition, a restaurant can function more smoothly by having us take and schedule reservations or by taking RSVP's for special functions also.